Please read these Terms & Conditions carefully and in their entirety before using www.forwardflowtherapy.com (hereinafter referred to as the “Site”). The Site and its content are owned and operated by Kayla Wells Therapy PLLC, doing business as Forward Flow Therapy (“Company,” “we,” “us,” or “our”).

1. Purpose
2. These Terms & Conditions explain the rules, terms, and conditions governing your access to and use of the Site and any content, services, or digital materials offered through the Site.

By accessing or using the Site in any manner, you agree to be bound by these Terms & Conditions.
If you do not agree, please discontinue use of the Site immediately.

2. Eligibility & Consent

You must be at least 18 years old to use this Site.

By using the Site, you represent that:

• You are at least 18 years old
• You have read, understood, and agreed to these Terms
• You consent to be legally bound by them

3. Definitions

• “Company,” “We,” “Us,” or “Our” refers to Kayla Wells Therapy PLLC, DBA Forward Flow Therapy
• “Site” refers to www.forwardflowtherapy.com and all associated pages
• “Content” refers to all written, visual, audio, and downloadable materials on the Site
• “Services” refers to psychotherapy services and related professional offerings
• “You” or “User” refers to any visitor, client, or purchaser

4. Nature of Services & Disclaimer

The Site may include mental health–related educational information.

Nothing on this Site constitutes medical advice, emergency services, or crisis care.

Psychotherapy services are provided only within the scope of a formal therapist-client relationship, established through intake procedures and informed consent.

5. No Emergency or Crisis Services

Use of this Site does not establish a therapist-client relationship.

Forward Flow Therapy does not provide:

• Emergency or crisis services
• 24/7 availability
• Crisis intervention via the Site, email, or voicemail

If you are experiencing a mental health emergency, call 911 or 988 (Suicide & Crisis Lifeline) immediately.

6. Site Rules & Acceptable Use

You agree not to:

• Harass, threaten, or abuse others
• Post unlawful, defamatory, or obscene content
• Attempt unauthorized access to the Site
• Copy or distribute content without written permission
• Misrepresent your identity

7. Intellectual Property

All Site content is the exclusive intellectual property of Kayla Wells Therapy PLLC, DBA Forward Flow Therapy, and is protected by U.S. copyright and trademark laws.

No content may be copied, reproduced, or distributed without prior written consent.

8. Limited License

You are granted a revocable, non-transferable, limited license to access and use the Site for personal, non-commercial purposes only.

9. User Submissions

By submitting forms, messages, or inquiries, you represent that:

• You own the information submitted
• You grant permission for its use for business purposes
• Submission does not establish a therapist-client relationship

Confidential clinical communications occur only after formal intake and consent.

10. Purchases & Payments

If you purchase services or digital products:

• Payment is due at the time of purchase
• No refunds are issued for psychotherapy services already rendered
• Missed or failed payments may result in suspension of services

Chargebacks are not permitted and may result in collections or termination of access.

11. Refund Policy

Refunds are not available for therapy services that have already occurred.

Digital products, if offered, are non-refundable unless otherwise stated in writing.

12. Third-Party Links

The Site may include links to third-party websites. We are not responsible for their content, policies, or practices. Use them at your own discretion.

13. No Guarantees

Psychotherapy outcomes vary. No guarantees are made regarding symptom improvement, personal growth, or specific results.

14. Limitation of Liability

To the fullest extent permitted by law, Forward Flow Therapy is not liable for any indirect, incidental, or consequential damages arising from use of the Site or services.

Your sole remedy for dissatisfaction is discontinuation of use.

15. Indemnification

You agree to indemnify and hold harmless Kayla Wells Therapy PLLC, DBA Forward Flow Therapy, its owner, contractors, and affiliates from any claims arising from misuse of the Site or violation of these Terms.

16. Arbitration

Any dispute arising from these Terms or Site use shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

You waive your right to a jury trial.

17. Governing Law

These Terms are governed by the laws of the State of Washington, without regard to conflict-of-law principles.

18. Severability

If any provision is found unenforceable, the remaining provisions remain valid and enforceable.

19. Entire Agreement

These Terms, together with the Privacy Policy and any applicable Disclaimers, constitute the entire agreement between you and Forward Flow Therapy.

20. Contact Information

Business Name: Kayla Wells Therapy PLLC, DBA Forward Flow Therapy
Provider: Kayla Hernandez, LMHC
Website: www.forwardflowtherapy.com
Email: admin@forwardflowtherapy.com
Phone: 253-235-1182
Mailing Address: 100 N Howard St #7071, Spokane, WA 99201