Privacy Policy for Forward Flow Therapy
PLEASE READ THIS PRIVACY POLICY CAREFULLY AND IN ITS ENTIRETY BEFORE USING www.forwardflowtherapy.com (HEREINAFTER REFERRED TO AS THE “SITE”).
This Privacy Policy is here to better serve those who are concerned with how their information is used online. The following describes what type of information we collect, what it’s used for, and the measures we take to protect it.
IMPORTANT NOTE: By using the Site and/or purchasing, viewing, downloading, or otherwise signing up to receive Forward Flow Therapy email list newsletter, social media posts, blog posts, courses, coaching services, guides, eBooks, forms, worksheets, workbooks, website materials (hereinafter collectively referred to as the “Site, Courses, Services, and/or Products”), you voluntarily agree to be bound by this Privacy Policy.
If you have any questions about this Privacy Policy, please contact Kayla Hernandez at kayla@forwardflowtherapy.com.
If you do not agree with the terms of this Privacy Policy, do not use or browse the Site.
Definitions
“Company”, “We”, “I”, “Our”, or “Us” means Kayla Wells PLLC DBA Forward Flow Therapy and www.forwardflowtherapy.com.
“Content” means any and all written, visual, video, or audio information contained on the Site, including, but not limited to, any and all emails received from Kayla Hernandez or www.forwardflowtherapy.com, and any written or downloadable material purchased, viewed, or otherwise offered on the Site.
“Personal Information” means information that can be used on its own or in conjunction with other information to identify, contact, or locate a person, or to identify an individual in context. For example, personal information includes your name, address, email address, telephone number, credit card information, site behavior, etc.
“Site, Courses, Services, and/or Products” means www.forwardflowtherapy.com, Content, email list, social media posts, blog posts, courses, coaching services, guides, eBooks, forms, worksheets, workbooks, and website materials available on the Site.
“Site” means www.forwardflowtherapy.com and any and all of the Company’s associated pages, tabs, landing pages, forms, or sub-pages.
“You” or “Your” means the user, customer, or viewer of the Site.
2. Company Statement
The Site and its Content are owned by Kayla Wells PLLC DBA Forward Flow Therapy.
Forward Flow Therapy is committed to protecting your Personal Information. We will only collect or use your Personal Information in accordance with this Privacy Policy.
3. What kind of Personal Information do we collect?
Personal Information You Provide:
When using the Site, filling out forms, purchasing products, providing comments, or contacting us, you may be asked to enter your name, email address, website address, mailing address, payment or credit card information. We use this information to deliver the product purchased, improve the performance and applicability of the Site, and provide you with educational content, newsletters, promotions, and special offers.
Personal Information Automatically Collected:
We may use data collection technology, such as Google Analytics, to collect information related to your use of the Site. This includes information about your geographic location, device type, IP address, and whether you view the Site on mobile, tablet, or desktop. We collect this information for statistical purposes only and to improve the viewer experience.
4. Correcting or Updating Your Personal Information
If the Personal Information we have is incorrect or incomplete, or you would like to update it, please contact Kayla Hernandez at kayla@forwardflowtherapy.com. Appropriate corrections will be made when notified.
5. When do we collect Personal Information?
We collect Personal Information when you purchase, order, or sign up on the Site, download resources, subscribe to the newsletter, fill out forms, browse the Site, view Content, make purchases, or enter any of your Personal Information on the Site.
6. How do we use your Personal Information?
We may use the Personal Information we collect to:
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Personalize your experience and deliver content and product offerings of interest.
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Improve the Site and better serve you.
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Respond to customer service requests.
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Administer contests, promotions, surveys, or other Site features.
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Process transactions.
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Send periodic emails regarding the Site, Courses, Services, and/or Products.
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Tailor social media advertisements to you.
7. Do we share your Personal Information?
We do not sell, trade, or transfer your Personal Information for marketing purposes. Information may be shared with third-party service providers, social media platforms, contractors, affiliates, or successors as necessary to operate the website and provide services. Non-personally identifiable visitor information may be shared for analytics or marketing purposes.
8. How do we protect your Personal Information?
We use commercially acceptable methods of security protection, SSL encryption for sensitive data, and limited access to your Personal Information. All transactions are processed through a secure gateway and are not stored on our servers.
9. Cookies & Social Media Pixels
We use cookies to improve user experience and collect information for analytics and marketing. Social media pixels may also be used to tailor advertisements. You can manage cookies through your browser settings.
10. Third-Party Links
Occasionally, the Site may include links to third-party sites. Forward Flow Therapy is not responsible for the content or privacy practices of these sites.
11. Password Privacy
You are responsible for keeping any account usernames and passwords safe and for notifying us of unauthorized use.
12. Google Ads & Analytics
We may use Google Analytics for demographic and interest reporting. Opt-out options are available through Google’s settings.
13. CalOPPA Compliance
Users can visit the Site anonymously. Privacy Policy changes will be posted on this page.
14. Children’s Online Privacy Protection Act (COPPA)
We do not market to children under 13. Parents should contact us at kayla@forwardflowtherapy.com if their child under 13 has provided Personal Information.
15. Fair Information Practices
In case of a data breach, we will notify you via email within 5 business days.
16. CAN-SPAM Act Compliance
We collect email addresses to send updates, newsletters, and marketing. Users may unsubscribe at any time via the link at the bottom of emails or by emailing kayla@forwardflowtherapy.com.
17. GDPR Rights
EU users have rights to access, correct, erase, or withdraw consent for their personal data. Complaints may be lodged with the appropriate supervisory authority.
18. Contacting Us
If you have questions regarding this Privacy Policy, contact:
Kayla Hernandez
Practice: Kayla Wells PLLC DBA Forward Flow Therapy
Email: kayla@forwardflowtherapy.com
Phone: 253-235-1182
Address: 100 N Howard St #7071, Spokane, WA 99201
Website: forwardflowtherapy.com
Updated on: January 6, 2026